Terms of Service
Last updated: May 10th. 2024
Thank you for choosing Satrap Creative Web Design, hereafter called (“Satrap”, “we”, “us”, “our”). Our policy is absolute transparency and 100% customer satisfaction. Our terms are easy to understand and we have no fine print. We want all our clients to feel safe and comfortable using our services.
Please read the following terms carefully before using our services. By using our services, you agree to be bound by these terms. If you do not agree to these terms, you may not use our services.
Short version
Satrap Creative Web Design will provide you with website design, hosting, and management services for a monthly subscription fee. As long as the subscription fee is paid, your website will remain active and running. You may cancel the subscription at any time.
Cookies and Tracking
Satrap Creative Web Design uses cookies on our website as well as on websites created for our clients. These cookies are used for tracking, analytics, and to enhance visitor experience.
Subscription Services
Satrap Creative Web Design offers all-inclusive packages for our services, which include everything you need in your subscription. Our standard subscription includes the following:
- Custom-designed WordPress website
- Fully responsive and optimized for the most commonly used screen resolutions and sizes
- Domain name with .com or .eu extension (a small fee may apply for domains other than .com and .eu)
- 5 email accounts
- 10GB hosting
- Unlimited traffic
- Unlimited pages and content
- Contact forms
- 3 hours of content support
- Easy-to-use dashboard for content updates at your convenience
- SEO best practices implemented for optimization
- Best Open Graph practices implemented for social media
- Google Analytics
- Matching graphics for Facebook
- Continuous software updates
- SSL Security
- Daily backup
- 24/7 Online support
We aim to provide the highest quality services to our clients, and we believe our all-inclusive packages offer the best value for our customers.
Delivery
Satrap Creative Web Design can deliver a complete, custom-designed website within 7-21 days of starting the project. Our delivery of the website is independent of your content. As soon as we have completed our work, our services are considered delivered, regardless of the status of your content.
Please note that delays in providing content may result in the delivery date being pushed back. It is the responsibility of the client to provide all necessary content within a reasonable timeframe to ensure timely delivery of the project. We will work with you to establish a timeline for delivery that meets your needs and ensures the best possible outcome for your website.
Post-Delivery Grace Period
After the delivery of the website, you have a 14-day grace period to request revisions or changes. Requests made after this period will be considered new tasks and charged accordingly.
Additional Functionality
Any additional functionality requested after the project has commenced will be charged separately. Such requests are outside the scope of the initial quotation or planning and may require additional time to complete.
Content Support
Our content support services are capped at 3 hours per month. These hours reset at the start of each month and do not roll over. Should your content needs exceed this limit, additional support is available at a rate of €60/hour.
Changes and Updates
Satrap Creative Web Design provides ongoing support and maintenance to ensure your website remains up-to-date and secure.
Security updates are included in all subscriptions, and we will take care of updating the core system, theme, modules, and plugins to ensure optimal performance.
Content changes, such as the addition or revision of text and images, are also included in your subscription. However, please note that this service is limited to a maximum of 3 hours per month.
Changes to the website’s design or functionality are not included in the subscription and may require additional fees. We will provide a detailed estimate of the cost and timeline for such changes upon request.
We are committed to delivering the highest quality service to our clients, and we will work with you to ensure your website remains up-to-date and meets your changing needs.
Pricing
At Satrap Creative Web Design, we value transparency and strive to provide our clients with the best service at an affordable price.
Our prices are clearly stated on our website, and we guarantee that the price you see is the price you pay, with no hidden fees or charges.
We believe in fixed pricing to ensure that our clients can budget and plan accordingly. Should there be any changes in our pricing, we will notify you at least 30 days in advance to provide you with ample time to adjust.
We are committed to providing our clients with exceptional service at a fair and reasonable price, and we will work with you to find a plan that fits your budget and meets your specific needs.
Payment Terms
Payment for our services will begin when your account is created and we begin working on your website. We only accept digital payments through Stripe, credit cards, debit cards, or direct bank transfers. Please note that we do not accept cash payments or checks.
For subscriptions, payment is recurring and fully automated. The subscription fee will be charged monthly. Payment for our services begins when your account is created and we start working on your website.
If you decide to cancel your account, payments will be automatically canceled.
Our invoicing and payment process is fully automated. All invoices are generated automatically by our system and sent via email to our clients. Payments are registered almost instantly and credited to your account.
Late payments will result in the automatic suspension of your account if our system has not registered your payment within five days of the invoice due date. Once your payment is registered, your account will be reactivated without any additional fees as the reactivation process is automated. Please notice when an account is suspended this will affect your ability to send and receive emails.
Payment methods
We gladly accept both Credit and Debit cards as forms of payment. To ensure a seamless and secure online payment experience for our valued clients, we have partnered with Stripe. This payment method is required for all clients, with a few exceptions.
In rare instances, we also accept direct bank transfers as an alternative payment option. Government entities, non-governmental organizations (NGOs), and clients from countries without online payment capabilities can make payments directly to our designated bank account.
Ownership
The domain name is owned by the client
For websites on subscriptions, Satrap owns the website, and all themes, templates, stock images & videos, plugins, and modules used for the website. The client owns the content delivered by them. The client or any party is not allowed to download the website or make any copies of it. You are also not allowed to use third-party hosting services for web hosting.
Website ownership can be transferred to the client at any time for a fee. the fee depends on the client’s subscription package and for how long the client has subscribed to the package.
Transfer fees:
- Basic package €995
- Basic e-commerce package €1995
For websites paid in full, the ownership belongs to the client including the domain, modules, plugins, and all materials used for the website.
Restrictions and Limitations
At Satrap, we have certain restrictions and limitations in place to ensure the quality of our services.
Firstly, all hosting for subscription-based solutions must reside on Satrap servers and cannot be placed with any third party.
However, email accounts included in our packages are exempt from this requirement and can be hosted on any third-party server of your choice.
Please note that our basic and premium subscription packages do not include custom code or the development of modules and plugins.
Thank you for your understanding and cooperation.
Disclaimer on SEO and Online Advertising Services
Please note that our SEO and online advertising services do not guarantee specific results. The effectiveness of these services depends significantly on the quality and relevance of the client’s content and offers. While we employ best practices and proven strategies, the success of SEO and advertising campaigns is influenced by various factors beyond our control, including market conditions, competition, and changes in search engine algorithms.
Cancellation
At Satrap, we value the trust our clients place in us and aim to provide a hassle-free service. Therefore, we do not require our clients to sign any contracts or commit to any specific length of service. You are free to decide how long you wish to remain with us.
Should you choose to cancel your subscription, you may do so by the end of your current billing period. Simply send an email to support@satraptech.eu to inform us of your decision.
Important – When you cancel your subscription:
– Your website and emails will stop working
– If you choose to pay the transfer fee for the website and take ownership, please notice you will have to renew your licenses annually directly with the different vendors who have supplied the software for your website.
Legal Obligations
As a client, you are solely responsible for the content on your website, and you will be held accountable for any content that may be in violation of any laws or regulations.
Additionally, it is your responsibility to ensure that your website’s privacy policies and GDPR compliance meet legal requirements. We offer assistance in drafting privacy policies for a fee of €500.
Personal Data
At Satrap, we collect and store your personal information, such as your name, company name, phone number, email, and mailing address, for the purpose of invoicing and sending updates regarding your subscription. We may also contact you by email to suggest improvements, updates, and upgrades to your subscription.
We do not use your personal information for third-party advertisements or sell it to any third party. Your personal data is kept in accordance with EU regulations.
We only share your data with trusted employees of Satrap and our trusted partners on a need-to-know basis. If approached by local authorities in the context of an ongoing criminal investigation, we are obligated by law to transfer your data to the respective authorities.
For more information on how we handle your personal data, please refer to our privacy policy.
